Help & Support
We're here to help you get the most out of Our Poly
Account Management
Verification
· Upload clear, recent photos
· Complete phone verification
· Link partner profiles (optional)
· Report issues: support@ourpoly.com
Profile Settings
· Update photos
· Edit preferences
· Adjust privacy
· Manage notifications
Partner Linking
· Send link request
· Accept/decline requests
· Update relationship status
· Manage visibility
Safety & Privacy
Meeting Safety
1. Meet in public places
2. Share location with trusted contacts
3. Use in-app messaging initially
4. Report concerns immediately
Privacy Controls
· Profile visibility
· Location sharing
· Partner visibility
· Block users
Reporting
· Use in-app reporting
· Email: safety@ourpoly.com
· 24/7 emergency support
· Evidence documentation
Events & Dates
Creating Events
· Set preferences
· Choose location
· Manage guest list
· Update details
Attending Events
· RSVP
· Message host
· View attendees
· Cancel attendance
Date Planning
· Suggest meeting
· Choose venue
· Set time
· Confirm details
Membership
Founding Members
· First 250 per city
· Lifetime access
· Special features
· Community privileges
Regular Members
· Lifetime access
· All core features
· Event participation
· Community access
Payment Issues
· Contact: billing@ourpoly.com
· Have Transaction ID ready
· Screenshot helpful
· 24-48hr response
Technical Support
Common Issues
· App crashes: Clear cache, reinstall
· Login problems: Reset password
· Missing messages: Check connection
· Location issues: Check settings
Bug Reporting
· Screenshot issue
· Device details
· Steps to reproduce
· Email: bugs@ourpoly.com
App Performance
· Latest version required
· Clean installation
· Close background apps
· Check storage space
Frequently Asked Questions
How do I verify my account?
Upload photos, complete phone verification, and follow the prompts.
Can I change my username?
Yes, once per month via settings.
How do I link partners?
Send a link request through the profile.
What if I feel unsafe?
Report immediately, block the user, and contact support.
How do I cancel an event?
Use event management in the app.
App not working?
Update the app, clear cache, or reinstall.
Contact Information
General Support
Urgent Safety Issues
Our support team is here to help make your experience safe and enjoyable. Don't hesitate to reach out with any concerns.